Refund & Cancellation Policy

Subject to lawyer/CA review

This policy explains cancellation and refund rights for paid MAUZOP plans and forms part of the Terms.

1. Pilot / free access

During the controlled pilot or any free tier, no fee is charged, so no refund arises.

2. Cancellation

You may cancel a paid plan anytime from your account. Cancellation stops future renewals; it does not by itself refund the current period unless required by law or this policy.

3. Refund eligibility

A refund may be considered if requested within ⟨7 days — CONFIRM⟩ of a charge and the paid service was not materially used, subject to consumer law. Setup/usage-based/delivered services may be non-refundable.

4. Process

Raise a request via the Contact/Grievance page with plan, amount, date and reason. We assess it against this policy and service-usage records and confirm in writing.

5. No conflict with law

Nothing here limits any non-waivable right under applicable consumer-protection law.